Dialogue 1 A: What should we do when we find a shortage in the shipment?/航运中发现货物短缺时，我们该怎么办？ B: You could do either of the two things: you could lodge a claim on the ship owner or on the insurance company./你们可以选用以下两种方法之一：你们可以向船主提出索赔；或者向保险公司提出索赔。 A: Do brokers take care of that ?/经纪人处理这类事吗？ B: Yes, they usually do./是的，他们通常处理这类事。 A: Do they charge for that?/他们对此收费吗？ B: Yes, in Europe they charge a commission 1% of the amount of the claim for their services./会的。在欧洲，他们就其提供的服务收取索赔总额1%的佣金。 A: How about in China?/那在中国呢？ B: We do the work mostly according to the international laws./我们主要根据国际法来办。
