Writing 1 hour 10 mimutes
　　Part one
　　 Question 1
　　 ●The bar charts below show levels of wheat production and wheat prices in a European country for the period 1990-2000.
　　 ●Using the information from the bar charts, write a short report summarizing the changes in production and prices between 1990 and 2000.
　　 ●write 120-140 words
　　 Wheat production and prices Part two:
　　 ●Write an answer to one of the question 2-4 in this part. Write your answer in 200-250 words.
　　 Question 2
　　 ● You have recently attended the following one-day courses:
　　 Developing Your Potential
　　 Trends in Electronic Commerce
　　 Managing People
　　 Reducing Costs
　　 Your company’s training Manager has asked you to write a short report about the training.
　　 ●Write the report for the Training Manager:
　　 .describing the two courses which you found most useful
　　 .explaining how you benefited from them
　　 .outlining the specific training courses your would like to attend next year
　　 .giving reasons why these courses would be useful to you Question 3
　　 ● Your manager has asked you to contact a local business school, inviting their students to apply for a three-month work placement in your company.
　　 ●Writing a letter to the Principal of the business school:
　　 .introducing your company and the idea of the placement
　　 .describing what work the placement would involve
　　 .explaining what skills and qualities the successful applicant should have saying how the placement would benefit the applicant. Question 4
　　 ● The Sales Director of your company wants to improve customer service and believes that this can be achieved by extending the opening hours of the Sales Department. He has asked you to write a proposal concerning improvements in customer service.
　　 Write a proposal for the Sales Director:
　　 . ● sumnmarising current problems concerning customer service
　　 . ●evaluating the Sales Director’s suggestion
　　 . ●presenting one or two other measures which could be taken
　　 . ●giving reasons for your preferred course of action.
　　 Listening
　　approximately 40 minutes (including 10 minutes’ transfer time)
　　Part one:
　　Question 1-12
　　●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)
　　.● As you listen, for questions 1-12. complete the notes, using up to three words or a number.
　　.●After you have listened once, replay the recording.
　　Exporting to the UAE
　　General introduction
　　UAE commercially important because of its_____________________
　　Acts as distribution centre for_____________________
　　UAE legal system has changed through simplification of__________ What are UAE business people like as customers?
　　Usually very well informed about______________________________
　　Dislike______________________________concerning delivery and performance of goods
　　Demand high standards of______________________________ service
　　People expect a ______________________________in the UAE Methods of selling in the UAE
　　Recommended first step : attend a____________________
　　Most exporters begin by selling direct to____________________in the UAE
　　To supply a government organization your need a____________________
　　The problem with a joint venture is that it is an ____________________
　　You need 5 years’ experience before you open a ____________________ in the UAE Part two
　　Question 13-22
　　●You will hear five different people talking about the relocation of their business premises
　　●For each extract there are two tasks. For Task One, chose the reason given for deciding to relocate the company premises from the list A-H. for Task Two, choose the problem described that arose after the relocation from the list A-H
　　Task One – Reason
　　13_______________
　　14_______________
　　15_______________
　　16_______________
　　17_______________
　　A cope with increased orders
　　B to accommodate new equipment needs
　　C to share premises with new parent company
　　D to improve public relations
　　E to reduce overheads
　　F to make more efficient use of space
　　H to be nearer suppliers
　　Task two:
　　For questions 18-22, match the extracts with the problems, listed A-H
　　For each extract, choose the problem that arose after the relocation
　　Write one letter (A-H)next to the number of the extract.
　　18 _______________
　　19_______________
　　20_______________
　　21_______________
　　22_______________
　　A unfavourable publicity
　　B dismissal of manager
　　C decrease in productivity
　　D staff transport difficulties
　　E inadequate staff facilities
　　F too few new staff recruited
　　G increase in communication costs
　　H lack of time for training