二.WRITING
　　PART ONE
　　Question 46
　　You have received a fax from a customer who in the fax complained that he had received 100 GREen colour bicycles instead of 50 green and 50 blue colour bicycles. In order to solve the problem and find out the facts ,you write a short note to the warehouse.
　　. Write a short note to Mr. Randy Simon ,who is in charge of delivering goods from warehouse.
　　. Tell him about the claim.
　　. Mention the date of delivery.
　　. Ask for the duplicate invoice. .
　　. Write 30-40 words on your Answer Sheet.
　　PART TWO
　　Question 47
　　you work for Alla ,a shop which sells upmarket clothing. You are asked to find a way to increase the profits of your shop.
　　Read the following figure showing the results of a survey of two upmarket specialty shops.
　　Point A refers to your shop. Point B refers to Betty Fashion shop ,your main competitor, near your shop.
　　. Use the figure to write a report (about 100- 120 words)recommending ways of improving the quality and pricing of your shop.
　　. Write on your Answer Sheet.
　　三. LISTENING
　　PART ONE
　　Questions 10-12
　　. You will hear three face to face conversations.
　　. Write down one word or number in the numbered spaces on the forms below.
　　Message One. Questions 1 -4
　　Application Form
　　Name : Sally King Sex : Female
　　Age : ( 1 )...Address : (2 ) ...Forest Road
　　Contact No: 981 . 332 . 981
　　Experience : sold books door to door for (3)...Publishing
　　House
　　Applying for: 8 : 00 to 8 : 30 on Monday, (4)...Friday morning
　　Message Two. Questions 5-8 .
　　Resistration
　　Data: 1st Sept. Time: 10:10
　　Name: (5)... Sex: M
　　Passport Number : 76689158
　　Room No : (6)...
　　Staying Time : 17th Sept (7) ...Sept.
　　Price Rate : (8) ...
　　Message Three. Questions 9- 1 2
　　Ticket Booking Card
　　Name: (9)...Sex: male
　　Nationality : (10) ...
　　Passport No : 8469703
　　Flight No : Flight (11) ...
　　Destination : (12) ...
　　Date : 7th June Time : 2 : 50pm.