Listening
　　Part one
　　Question 1-12
　　●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)
　　●As you listen, for questions 1-12. complete the notes, using up to three words or a number.
　　●.After you have listened once, replay the recording.
　　The business Master Class
　　Arrangements for participants
　　1 The event will take place over
　　2 Seminar organized by
　　3 The title of the last session will be
　　4 To use the New City Hotel car park, delegates must obtain a
　　Dr Sangalli
　　5 Dr Sangalli has advised many
　　6 The name of his consultancy is
　　7 He is the author of
　　8 In Europe, he is the best-known
　　The Business Master Class
　　9 to become more
　　10 to establish new
　　Two outcomes of session:
　　11 design your own
　　12 take away documents containing actual
　　Part two
　　Questions 13-22
　　●You will here five different business people talking about trips they have recently been on.
　　13
　　14
　　15
　　16
　　17
　　A to supervise staff training
　　B to hold job interviews
　　C to introduce new policy
　　D to visit possible new premises
　　E to observe working practices
　　F to meet a new manager
　　G to sign a new contract
　　H to deal with a complaint
　　Task two-problem
　　●For question 18-22, match the extracts with the problem, listed A –H
　　●For each extract, choose the problem described
　　● write one letter (A-H) next to the number of the extract
　　18
　　19
　　20
　　21
　　22
　　A I forgot a document
　　B My hotel was noisy
　　C I was late for meeting.
　　D I didn’t understand some figures.
　　E The service at my hotel was bad.
　　F I had some wrong information
　　G I didn’t have an interpreter.
　　H I experienced computer problems.