You will hear four dialogues or monologues. Before listening to each one, you will have 5 seconds to read each of the questions which accompany it. While listening, answer each question by choosing A, B, C or D. After listening, you will have 10 seconds to check your answer to each question. You will hear the recording ONLY ONCE. Questions 11~13 are based on the following dialogue between a customer and a shop assistant.
11.What does the woman want the man to do? [A] Give her money back. [B] Have the spoiled chicken replaced. [C] Tell her the way to a shop. [D] Look for her lost receipt.
12.Why does the man reject the woman’s request? [A] The company won’t recall goods already sold. [B] There isn’t anything wrong with the chicken. [C] The chicken isn’t sold at Brown’s. [D] The company policy does not allow this.
13.Why does the woman apologize to the man? [A] For her rude behavior. [B] For her mistake. [C] For her spoiling the man’s clothes. [D] For her misunderstanding the man.
Questions 14~17 are based on the following job interview.
14.How long exactly has the man been out of work? [A] Two years. [B] Two years and three months. [C] Three years. [D] Three years and two months.
15.What was the man’s last job? [A] A cook. [B] A waiter. [C] A repairman. [D] A cowboy.
16.Why did he leave his last job? [A] He couldn’t bear the boss. [B] He couldn’t stand the heat. [C] He didn’t earn a lot of money. [D] He was fired.
17.What can we assume about the man? [A] He is well educated. [B] He has rich experiences. [C] He has many skills. [D] He is a lazy man.
Questions 18~21 are based on a conversation about renting an apartment.